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Client Services Implementation Consultant
Location: London
Principal Duties and Responsibilities:
The Client Services Implementation Consultant is responsible for achieving high client satisfaction from the implementation of the PocketThis service. The consultant may work at one or more client accounts depending on the level of implementation activity. In addition, the Client Services Implementation Consultant may be called upon to work with the PocketThis Product Development as well as Sales and Business Development teams.
Responsibilities:
This is principally a technical role with the emphasis being to deploy successfully the PocketThis service for the client. To that end, the Consultant will need to:
- integrate the PocketThis offering to the client's enterprise systems as needed
- enable deployment to occur in a hosted fashion
- incorporate 3rd party data feeds into the PocketThis service
- work alongside client to develop and execute testing plans
- adhere to the client's development standards and related policies
The Client Services Implementation Consultant also works with the PocketThis product manager and engineers to translate desired requirements into necessary product features as follows:
- Understand and document client requirements
- Help client understand impact of functionality decisions
- Help translate requirements into software functionality
- Implement accepted changes
The Consultant also may work alongside the Business Development team to present technical dimensions of our service to new or existing clients.
Work location will be at client sites and out-of-town travel is required, including travel to the PocketThis corporate offices in the United States and to other European cities.
Knowledge, Experience and Skills Required:
Business
- 2 years working as a consultant or in consultative roles
- Experience working in the telecommunications industry a plus
System Integration
- 2 years system building and systems integration experience which includes:
- programming or detailed application system configuration
- implementing web or mobile applications and services
- integrating external (e.g., 3rd party web content providers) data feeds
- Possess strong capabilities in at least 2 of the following: Oracle or SQL Server data base skills, Java development skills, XML development skills, and Windows NT operational skills
- Undergraduate degree in computer sciences or related field
Communication
- Fluent in English, additional languages (French, German, Italian) a plus
- Comfortable speaking with client users, business and technical managers, and 3rd party data providers
If your experience meets these qualifications, please forward a resume and cover letter describing your interests to [email protected].
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