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Client Services Project Manager
Location: London, England and client sites
Principal Duties and Responsibilities:
The Client Services Manager is responsible for achieving high client satisfaction from the implementation of the PocketThis offering. The manager will oversee projects with PocketThis resources or those of business partners to successfully move clients to production. Also, the Manager will assist with definition and execution of PocketThis implementation methodology. The Manager will also work alongside members of Business Development to win business at existing or new clients.
Responsibilities:
The Client Services Manager works on site to oversee implementation efforts and guides the project to successful conclusion. The Manager actively engages with client resources and PocketThis resources to ensure timely and satisfactory completion of tasks. The Manager communicates regularly with PocketThis management and client management regarding progress and constraints that may limit project success. Among the activities the Manager will oversee:
Integrating the PocketThis offering to the client's enterprise systems as needed
- Enabling deployment to occur in a PocketThis hosted fashion or a client-hosted environment
- Incorporating of 3rd party data feeds into the PocketThis service
- Working alongside clients to develop and execute testing plans
- Adhering to the client's development standards and related policies
The Client Services Manager also works with the PocketThis product manager and engineers to translate customer requirements into necessary product features as follows:
- Understand and document client business requirements
- Help client understand impact of functionality decisions
- Help translate business requirements into software functionality
- Help product manager prioritize business requirements
- Implement accepted changes into client environment
The Consultant also will work alongside the Business Development team to present technical dimensions of our service to new or existing clients.
Work location will be at client sites and out-of-town travel is required, including travel to the PocketThis corporate offices in the United States and to other European cities
Knowledge, Experience and Skills Required:
Business
- 5 years working as a consultant or in consultative roles
- Supervised project teams of 3 to 5 people
- Consulted to or worked in the Telecommunications industry, wireless experience particularly
- Experience in developing implementation methodologies a plus
System Integration
- 5 years system building and systems integration experience
- 1 year of programming or detailed application system configuration
- 2 years implementing Customer Relationship Management applications OR 2 years designing and / or building Telco Billing systems OR 2 years implementing Customer Support Call Center systems
- Possess capabilities in at least 2 of the following: Oracle or SQL Server data base skills, Java development skills, XML development skills, and Windows NT operational skills
- Undergraduate education
Communication
- Fluent in English; additional languages (French, German, or Italian) a plus
- Comfortable speaking with client users, business and technical managers, and executives
If your experience meets these qualifications, please forward a resume and cover letter describing your interests to [email protected].
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